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Servicenow

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Servicenow

Description

ServiceNow aims to “make the world of work, work better for people” by transforming fragmented, manual workflows into connected, digital experiences. Their mission centers on driving digital transformation across organizations to enhance efficiency, collaboration, and productivity.

**Key Products:**

Built on the **Now Platform** (a cloud-based, AI-powered platform with a unified data model), ServiceNow offers:
1. **IT Service Management (ITSM):** Automates IT workflows (ticketing, incident, problem, change management).
2. **IT Operations Management (ITOM):** Monitors and optimizes IT infrastructure and services.
3. **Customer Service Management (CSM):** Streamlines customer support and engagement.
4. **HR Service Delivery:** Manages employee services (onboarding, case management).
5. **Security Operations (SecOps):** Enhances threat detection, response, and resilience.
6. **App Engine:** Low-code development for custom workflow applications.
7. **IntegrationHub:** Connects systems and tools across enterprises.
8. **IT Business Management (ITBM):** Aligns IT strategy with business goals.
9. **Governance, Risk, and Compliance (GRC):** Manages risk and regulatory requirements.

 

Featured products

AI Agents

Take action with autonomous AI agents that work for you.

 

IT Service Management

Transform service management for productivity and ROI.

 

Customer Service Management

Empower self-service, boost agent productivity, and speed up resolution.

 

IT Operations Management

Deliver proactive digital operations with AIOps.

 

HR Service Delivery

Give employees instant answers, guidance, and fast issue resolution.

 

Strategic Portfolio Management

Gain insights to move from strategy to business outcomes.

 

IT Asset Management

Improve technology use and spend over the IT asset lifecycle.

 

Integration Hub

Connect anything to the ServiceNow platform.

 

Security Operations

Defend against security threats and attacks.

 

Field Service Management

Reduce field service costs and improve efficiency.

 

App Engine

Deliver unique, intelligent workflows quickly and safely.

 

ServiceNow Impact success plans

Get long-term adoption guidance and support with a tailored success plan.

 

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